Contact Us – Professional Trading Support in Uzbekistan

Exness Customer Support Overview in Uzbekistan

Our company provides extensive customer assistance tailored for traders based in Uzbekistan. We operate support lines 24 hours a day, ensuring timely aid whenever required. Our team includes skilled professionals familiar with Uzbek trading conditions and can resolve technical, financial, and platform-related concerns. Multiple support channels are available, including live chat, email, and telephone, each suited for different query types. Communication is available in English and Russian, facilitating clear interaction for Uzbek users.

Live Chat Support Access Methods

Accessing Live Chat Through Trading Platforms

Live chat is accessible directly from MetaTrader 4 and MetaTrader 5 platforms. Open your platform and find the support icon on the toolbar. Click the chat icon to launch a conversation window with our support specialists. This chat stays within the platform, allowing you to continue trading while getting assistance. Your account details are automatically shared to speed up issue handling.

Web-Based Chat Support

Alternatively, use live chat on the official Exness website by clicking the chat bubble at the lower right corner. The interface supports file attachments such as screenshots or logs up to 10MB. All conversations are encrypted and saved to your account for later reference. This method is suitable for users who prefer browser-based support without switching applications.

Benefits of Live Chat Support

• Instant access to trained agents
• Real-time problem resolution
• Secure communication with account context
• File sharing for detailed issue explanation
• 24/7 availability for Uzbek traders

Email Support System Configuration

We use a segmented email support system with specialized departments for different issues. Send general trading questions to [email protected] and verification concerns to [email protected]. When emailing, include your account number, registered email, and detailed problem description. Attach relevant files in accepted formats like PDF, JPG, PNG, or DOC. Tickets are generated automatically for tracking and prioritization.

Email Inquiry Best Practices

• Provide clear, concise issue description
• Attach screenshots or documents illustrating the problem
• Include account and contact details
• Specify transaction IDs if related to deposits or withdrawals
• Use the official email addresses only

Email Response Timelines

Typical response time ranges from 2 to 6 hours depending on inquiry complexity. Complex cases may require follow-up emails and additional documentation. Our support team prioritizes urgent financial issues and verification requests to minimize delays for Uzbek clients.

Phone Support Services and Procedures

International Calling Instructions for Uzbekistan

To reach phone support from Uzbekistan, dial the international access code 8-10 before the Exness contact number. Phone support operates extended business hours, ideal for urgent account access problems or verification. Calls can involve conference features if multiple specialists are required. Note that your local provider’s international rates apply.

Callback Request System

If calling is inconvenient, use the callback request form via your personal area or website. Specify your preferred callback time along with a valid phone number including the Uzbekistan country code (+998). Our system schedules callbacks promptly and confirms appointments via email or SMS. This ensures dedicated support time tailored to your availability.

Phone Support Capabilities

• Real-time account verification
• Deposit and withdrawal guidance
• Technical platform assistance
• Multi-specialist conference calls
• Callback scheduling for convenience

Account-Specific Support Procedures

Exness provides tailored support based on account types. Standard accounts receive full support via all channels. Professional clients access prioritized responses with shorter wait times. VIP members benefit from dedicated account managers with direct contact lines. Verification processes adhere strictly to Uzbek documentation standards for identity and address confirmation.

Verification Procedures

Our agents guide you step-by-step through document submission, ensuring compliance with Uzbekistan’s regulatory framework. Accepted documents include national ID cards, passports, and utility bills dated within the last three months. Verification responses are typically completed within 24 hours, expediting account activation and withdrawal approvals.

Trading Dispute Support

For trade dispute cases, we analyze transaction logs and market conditions during the relevant periods. Our system archives detailed trade data including timestamps and price feeds. This enables objective resolution and clarity in dispute handling. Traders in Uzbekistan can submit disputes via any support channel with full case tracking.

Technical Support for Trading Platforms

MetaTrader Platform Assistance

Our specialists provide end-to-end support for MetaTrader 4 and 5. This includes download guidance, account connection, and installation of custom indicators or Expert Advisors. Supported operating systems include Windows 7 and above, macOS 10.12+, Android 7.0+, and iOS 12+. We assist with script debugging and performance optimization remotely when authorized.

Mobile Application Support

Mobile platform support covers both iOS and Android apps. We help with installation, login issues, and mobile-specific features like push notifications and biometric security. Our team tests troubleshooting steps on popular devices used in Uzbekistan, including Samsung Galaxy and iPhone models. Mobile deposit and withdrawal functions are also supported.

Platform Compatibility and Limits

• MetaTrader 4 and 5 full feature support
• Windows, macOS, iOS, Android compatible
• Supports VPS integration for automated trading
• Maximum file size for custom indicators: 5MB
• Remote assistance available with user permission

Financial Services Support Categories

Deposit and Withdrawal Assistance

Our financial team offers detailed guidance for Uzbek payment methods, including local bank transfers, electronic wallets such as PayMe and Click, and cryptocurrency options like Bitcoin and Ethereum. We provide precise instructions for each method, including fees, processing times, and verification requirements. Deposit tracking and failed payment resolution are handled promptly.

Account Funding Troubleshooting

In case of failed deposits or delayed transactions, our specialists investigate payment logs and liaise with Uzbek banks and payment providers. Alternative funding methods may be suggested to ensure uninterrupted trading. Manual processing can be initiated for urgent withdrawals once verification is complete.

Financial Limits and Fees

Contact Us Through Multiple Communication Channels

We recommend selecting the communication channel that best suits your needs. Use live chat for rapid responses to simple queries. Email is preferable for detailed technical or account issues requiring attachments. Phone support is reserved for urgent problems such as account access or verification delays. Our system integrates all channels, allowing seamless escalation and follow-up without loss of information.

Using the Contact Us feature, Uzbek traders can access 24/7 support with experienced agents. Multiple languages and secure communication protocols are standard. Our goal is to ensure uninterrupted trading and quick problem resolution for every client.